Senior Implementation Manager


Job Ref No: 0000020

Senior Implementation Manager

£50,000 - £60,000
Job Type:
Permanent / Full Time
Thursday 29 Feb 2024

We’re delighted to be partnering with one of the first growing SaaS businesses in the UK, looking for a systematic and experienced Senior Implementation Manager for Enterprise clients. This role will assist clients with their onboarding - from sales handover, to data, to configuration and training.

Our client have grown from 0 to 20+ employees in the UK having recently landed into the territory after huge expansion in Australia - now holding over 50% market share.

To succeed in this role a candidate must exhibit:

  • Solution-based thinker who can self-manage in tricky situations as we grow at pace

  • Process and documentation specialist who will help continue to shape and build the brand’s UK-based internal resources to assist this growing team

  • Systematic thinking - ability to assess, suggest and implement improvements to consistently deliver the best customer outcomes.

  • Critical thinking and problem solving - to find solutions to challenges within the team and to offer support solutions to clients that will best-suit their needs

  • Project management - Undertaking all necessary tasks from Sales handover to completed project, including handover to Customer Success

  • Time management - Driving adherence to project timelines to deliver projects to schedule

  • Client relations/communication - establishing a partnership with clients, setting expectations and managing stakeholders

  • System configuration - Hands-on configuration of client data to default or agreed scope

  • Training - delivery of training services to clients, including office & technician sessions for different audiences

To qualify for this role you’ll need to have experience with:

  • SaaS Enterprise Implementation or Onboarding (2+ years - Customer Success or PM)

  • Solutions consultation

  • Scaling within a SaaS startup/scaleup business

  • Technologically adept, technically precise

  • Proficiency with Excel / Google Sheets

  • Managing client escalations

  • Innately curious, driven to learn and become a product expert via our self-access resources

  • Ability to prioritise, track and report on client implementation status

  • Delegation and collaboration within and across teams in different timezones

  • Agility, resilience and attention to detail

Who you'll need to be:

Compassionate, articulate, and solutions-focused to deliver excellent customer and commercial outcomes. Highly organised, adaptable and data-driven.

What the Zest team think:

"We're incredibly proud to be partnering with this organisation as they truly are one-of-a-kind, hugely infectious energy & truly passionate 'high-performers'! This is a role for someone with Enterprise Implementation experience wanting to join a special journey & work with an inspiring team every day" (Calum, Zest Founder)