We’re delighted to be partnering with one of the first growing SaaS businesses in the UK, looking for a systematic and experienced Senior Implementation Manager for Enterprise clients. This role will assist clients with their onboarding - from sales handover, to data, to configuration and training.
Our client have grown from 0 to 20+ employees in the UK having recently landed into the territory after huge expansion in Australia - now holding over 50% market share.
To succeed in this role a candidate must exhibit:
Solution-based thinker who can self-manage in tricky situations as we grow at pace
Process and documentation specialist who will help continue to shape and build the brand’s UK-based internal resources to assist this growing team
Systematic thinking - ability to assess, suggest and implement improvements to consistently deliver the best customer outcomes.
Critical thinking and problem solving - to find solutions to challenges within the team and to offer support solutions to clients that will best-suit their needs
Project management - Undertaking all necessary tasks from Sales handover to completed project, including handover to Customer Success
Time management - Driving adherence to project timelines to deliver projects to schedule
Client relations/communication - establishing a partnership with clients, setting expectations and managing stakeholders
System configuration - Hands-on configuration of client data to default or agreed scope
Training - delivery of training services to clients, including office & technician sessions for different audiences
To qualify for this role you’ll need to have experience with:
SaaS Enterprise Implementation or Onboarding (2+ years - Customer Success or PM)
Solutions consultation
Scaling within a SaaS startup/scaleup business
Technologically adept, technically precise
Proficiency with Excel / Google Sheets
Managing client escalations
Innately curious, driven to learn and become a product expert via our self-access resources
Ability to prioritise, track and report on client implementation status
Delegation and collaboration within and across teams in different timezones
Agility, resilience and attention to detail
Who you'll need to be:
Compassionate, articulate, and solutions-focused to deliver excellent customer and commercial outcomes. Highly organised, adaptable and data-driven.
What the Zest team think:
"We're incredibly proud to be partnering with this organisation as they truly are one-of-a-kind, hugely infectious energy & truly passionate 'high-performers'! This is a role for someone with Enterprise Implementation experience wanting to join a special journey & work with an inspiring team every day" (Calum, Zest Founder)